We are Decos Mobile Solutions BV of Huygensstraat 30, 2201DK, Noordwijk, the Netherlands, and are responsible for the handling of your data.
1. What personal data do we collect?
We collect personal data (data which relates to you specifically and could be used to identify you) when you interact with us. The principal ways we do this are:
Flo collects and processes these types of information:
- Location data of your device, including data from your mobile network, WiFi networks, and data from GPS services, and including data from the device that show us your current activity: walking, biking, or driving;
- Registration and contact details (e.g., username, email address);
- Profile information which you can decide whether or not to provide (e.g., your age, business, education, or where you are located);
- Payment data e.g., your credit or debit card and billing address etc. if you purchase something from us, for the purposes of processing that purchase,
- If you use the Service to send a communication to another person, that person’s email address or other contact data;
- Contacts of business contacts/other users that you provide to us;
- Network and technical data (IP addresses, network operator, Device operating system, cookies, etc.);
- Questionnaires or survey results and information regarding use of the Service;
2. How do we process personal data?
The basic reasons we use and hold your personal data are to communicate with you about and manage the Service. We will do this:
- to identify you as a user and give you access to the Service;
- to enable you to use the Service;
- to enable you to create, access and manage a personal account for your use with the Service;
- to enable communications you send or that are sent to you to reach their destination;
- to enable you to receive communications from other users;
- to collect payment for Premium Services;
- to provide you with information you have requested;
- to follow up any complaints you make e.g., about other users or misuse of content;
- to communicate changes and updates relating to the Service, our terms and conditions or other information relating to use of the website and the Service;
- to inform you of surveys, special offers or other promotions that we are running;
- to let you know how we are managing your use of the Service (e.g., confirming activation of your registration, informing you of complaints made or decisions we have taken, letting you know that your account has been dormant for some time).
3. How do we collect and use other, non-personal data?
We are allowed to process statistical data which isn’t related to individual users.
We also record other non-personal data (technical information from your smartphone or computer) which you agree to us doing by registering for and using the Service. When you use the Service or website, our servers may automatically record information from your device. This type of data processing is used to (i) manage, track usage and improve the Service; (ii) remember you and store your preferences so that you do not have to re-enter information during your visit or the next time you visit the website or use the Service; (iii) provide tailored or personalized content, information and advertising; (iv) analyze the effectiveness of our marketing campaigns; (v) gather data such as total number of users, which pages they viewed, etc. that help us provide and improve the Service; and (vi) keep track of your entries into surveys or promotions.
If the Service, any content or an advert contains links to other websites, remember that we have no control over these websites and can’t be held responsible for the way they may use any data that they may collect from you. Bear in mind that their privacy policies may not be as protective as this one or they may be located somewhere where the laws are less strict.
4. Do we disclose personal data to other people?
We don’t sell or rent your personal data to anyone. The data you provide is stored on our servers (or those of our providers as referred to below) and can only be accessed by other businesses in our group providing our Service internationally, outside of your home country.
Occasionally, we may use professional data processing companies to assist us in processing your personal information. This is done under agreements with us to ensure compliance with all applicable data protection laws and security measures and our instructions and which do not permit use of your data for any purpose other than such processing.
We may need to provide certain data to third parties for legal reasons (e.g., when a crime or a breach of security or of our legal rights is suspected or if we are requested to do so by the authorities). If sometime in the future our business was transferred to another company then your information would also be transferred to them.
5. Can you access and correct your personal data?
You can access your data at any time if you sign into your account. Please correct any personal data that are misspelled or out of date as soon as you can. You can ask us to delete your personal data and we will do so as soon as we can – unless for legal reasons we need to keep it for additional time.
You can also use your account settings to opt in or out of receiving certain communications from us, though that means you may not receive certain potentially useful information regarding the Service. Remember that you can’t refuse to receive communications within the app, such as advertising, except in accordance with certain conditions (e.g., where we offer an upgrade in order to eliminate advertisements).
As the profile page is so important, you need to ensure that your account details are kept secret so we can be as sure as we can be that only you can amend your personal data.
6. How do we keep your personal data secure?
We use carefully chosen technical and physical security measures to protect personal data stored in our databases, and only give our staff access to it if and when this is necessary for them to do their job. Although we use our best efforts we can’t be responsible for any unauthorized access to or use of data, any hardware or software failure or any other factor that compromises the security of your data.
7. How long do we keep your personal information?
8. Contacting us
If you have any questions about how we manage personal data, please send us an email to: firstname.lastname@example.org